Q: What kind of company is AnCAD?
A: AnCAD has been established and devoted to the field of scientific computing
in Taiwan since 1999, with an initial emphasis on developing software
related to scientific computing, such as matrix-based operation, visualization
library, mesh generator, translator and gateway. Such software in scientific
computing industry can be applied to the evolution of the most advanced
technology and the scientific research, such as high frequency interconnect
analysis, molecular simulation, IC design simulation, electro-magnetic
analysis and simulation, molding analysis, heat transfer, and computational
fluid dynamics (CFD).
Q: What is AnCAD's perspective?
A: The perspective of AnCAD is to develop the integrated environment of
cross-platform, parallel computing, and clustering dynamic visualization.
Moreover, AnCAD elaborates applications for the field of bioinformatics,
micro-electro-mechanical system (MEMS), financial engineering, etc. In
the coming future, AnCAD is at the expectation of being the leading corporation
in worldwide integrated scientific computing environment.
What are AnCAD's resources and expertise?
Q: What are AnCAD's resources and expertise?
A: AnCAD has a powerful product developing team that consists of 55% of
Ph.D., 18% of Master and 27% of Bachelor doing numerical analysis, software
engineering and computer graphics.
Q: Where are AnCAD's distributors located worldwide?
A: AnCAD has had outstanding achievement in worldwide sales and marketing.
The distributors and resellers are located all around the world. Please
go to http://www.ancad.com/channels.php
for MATFOR in your location.
Q: How do I contact AnCAD?
A: For product purchase, please write to our sales team at sales@ancad.com
For technical support, please write to our technical team at support@ancad.com
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General
Questions
Q: What is MATFOR?
A: MATFOR contains a set of numerical and visualization libraries developed
specially for scientists and engineers. The functions in the libraries
enhance your Fortran and C++ programs with dynamic visualization capabilities,
shorten your numerical codes and speed up your development process.
Q: Who should use MATFOR?
A: Scientists and engineers who are in need of speed and advanced visualization
capabilities for their researches.
Q: In which language is MATFOR written?
A: MATFOR is written in Fortran and C++. It is based on industry-recognized
visualization libraries VTK (Visual Tool Kit) and OpenGL and numerical
library Intel MKL (Math Kernel Library).
Q: What is the latest version of MATFOR?
A: The latest version of MATFOR is version 4.0.
Q: What are the supported platforms and requirements for MATFOR?
A: Please refer to http://www.ancad.com/overview_6.html#overviewmenu for the most up-to-date system requirements.
Q: Does MATFOR support multi-language?
A: MATFOR 3.2 (windows only) allows users to input, modify and display
character sets in different languages. Various symbols such as the Greek
letters and the most frequently used mathematical signs are also enabled
through this support. This feature is not yet available in version 4.0.
Q: How can I try MATFOR?
A: You can link to http://www.ancad.com/download.php
to fill the form and download MATFOR 4.0 trial version. The trial key
will be sent to you via e-mail within 24 hours.
Q: How do I get started with MATFOR?
A: The easiest way to learn MATFOR is to go through its documentation.
MATFOR Quick Start Guide has all the image instructions from installation
to the demonstration of how to run demo cases. In addition, our support
team, which consists of engineers from several fields, provides supports
in different aspects. If any question arises while using MATFOR, you can
also send an email to support@ancad.com.
Q: What are the support options I have for MATFOR?
A: MATFOR users may download free documentations or use online forum to acquire support for MATFOR. Users who wish to receive direct email support, phone support, product updates and upgrades may purchase MMS at 20% of the product list price per year. Details on MMS can be refered to http://www.ancad.com/mms.html.
Q: Where can I get the documents for MATFOR?
A: MATFOR documents include Quick Start Guide, Reference Guide and Users
Guide can be downloaded from the AnCAD Home Page at http://www.ancad.com/docs.html
. Hard copy manuals can be obtained by sending your requests to support@ancad.com.
Q:
What is the advantage of using mfPlayer? (Compared
to other media players)
A:
Unlike any other media player, mfPlayer captures picture
frames, animates simulation results and even allows graphical manipulations.
For instance, viewers can resize, rotate and change color maps while playing
the video. For details, please see http://www.ancad.com/tools.html.
Registration Questions
Q: How do I obtain the license password for registration?
A: The password can be obtained by submitting MATFOR Password Request Form in the product
package to sales@ancad.com. You may also fax it to (886)2-2928-9364.
Q: How do I register MATFOR trial version?
A: You may register MATFOR by using the registration
program which can be found in Start menu\Programs\MATFOR4\Utilities\Register
MATFOR 4 in Fortran(or C++) for Windows users, or /usr/lib/matfor4/tools/reg_xxx for Linux users. After the program is run, choose the trial
Version option and enter the expiration date and password given in the
email.
Q: Where can I find
the Host ID of my system?
A: MATFOR is node-locked to a machine's Host ID. Hence, the Host ID has
to be provided during the registration.
Under Windows environment:
Go to 'Start menu\Programs\MATFOR4\Utilities\Register MATFOR 4 in Fortran
(or C++)', and the Host ID of your local machine will be shown in the
registration program. (See below)
Under Linux environment:
Go to /usr/lib/matfor4/tools/reg_xxx utility to retrieve Host ID.
Q: Why do I get the error message "can't
write to the registration file" during registration?
A: This message may have occurred under the following conditions:
1) The system environment MATFORDIR is not set or set invalid, so the
registration file cannot be created. Please refer to Quick Start Guide
which instruction for setting environment path is provided.
2) User may not have full access to complete the registration. Make sure
you are log in as root.
Q:What should I do if I forget my password for registration?
A: You can e-mail the information listed in MATFOR Password Request form
to license@ancad.com. Once the information
has been confirmed, a new set of password will be generated to you immediately.
License Questions
Q: What is an Academic License?
A: MATFOR Academic License is aimed for education use only. By all
means, such license has to be installed on the computers of an university,
an institute or a computer center for students, teachers and employee
of the institute.
Holders of such license are granted 12 months free maintenance service (MMS). For information on a pool of license, please send your requests to license@ancad.com.
Q: What is a Commercial License?
A: MATFOR Commercial License is aimed for commercial use for individuals or enterprises.
Holders of such license are granted 12 months free maintenance service (MMS). For information on a pool of license, please send your requests to license@ancad.com.
Q: What is a Runtime License?
A:
A Runtime License enables one or more end users to run an application created using MATFOR 4. This license may only be acquired after the Runtime License Request Form is submitted.
Please note that the Runtime License is not available for trial users.
Q: How can
I know which version of MATFOR I am using?
A: You can find out the version of MATFOR currently running in your machine
by typing "mfVersion" under the console window.
Q: How do I upgrade to version 4.0?
A: Upgrade to MATFOR 4.0 can be done by the following:
Trial users:
Download MATFOR 4.0 from http://www.ancad.com/download.php and use the new trial key.
Exisitng users of MATFOR 3:
Please refer to http://www.ancad.com/mms.html#upgrade
Q: How do I run MATFOR executables on other machines without installing
MATFOR?
A: To distribute MATFOR executables, you will need to certify them using
the MATFOR_CA utility. MATFOR_CA is located in \programs\MATFOR4\Utilities\MATFOR
CA. Instruction for distributing MATFOR executables and using MATFOR_CA
are available here.
Please note that MATFOR CA program is one component not included in the
trial versions.
Q: Why should I update to full version?
A:
1.
Receive permanent license key.
2. MATFOR_CA enables you to run executable files on different computers.
3. Free MATFOR Maintenance Service for one year.
Maintenance Service
Q: What is MATFOR Maintenance Service?
A: MATFOR Maintenance Service (MMS) is an annual service designed to help improve the quality and responsiveness of our technical support services. Users under valid MMS agreements are entitled to the following benefits during the coverage period:
• Updates – subsequent minor releases of products in the form of patches, updated documentation or additional utilities.
• Upgrades – major releases that contains substantial improvement to the product denoted as a change in its version number.
• Email Support – services that carry a higher priority to add convenience and speed to users.
Q: Am I entitled to free upgrades?
A:
To receive free upgrades, you will need to be under a current MATFOR Maintenance Service(MMS) contract. Official holders of MATFOR are granted one-year free MMS upon purchase. Once the coverage period ends, you will need to extend the contract to continue receiving support services.
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Activation